Due to the fit of our product, we do not carry standard “children” versus “adult” sizes. The size depends solely on the circumference measured about 2 inches above the bandage/cast/dressing site/prosthetic and the length from the finger tips/back of the heel to that area. Additional sizing questions can be answered by calling 1-888-337-9776 or referring our sizing guides.
The DryPro is made of highly durable surgical latex and will stretch over your cast or bandage. If you find that it is too hard to stretch on or too tight after it is on, you can widen the opening. First, try it on the good limb to see how it feels. Keep in mind that the good limb may vary in size from your other limb due to swelling or shrinking of muscle mass. If it feels too tight by the opening, you can trim the opening straight across the top. DO NOT cut past the tapered seal. There needs to be at least 1 inch of tight seal in order for the product to work properly. Ultimately, the opening should lay flat against your skin and snug to keep the seal, but should not leave you feeling uncomfortable.
Please note that a product that has been altered in any way, including trimming, cannot be returned.
If the DryPro opening does not lay flat on the skin (gaps), then the product is too large and will not hold a vacuum seal. Therefore, you need to call us so we can send you the correct size. If the product is too long, that is fine! The necessary fit of the circumference sometimes leads to a waterproof protector that is longer than needed. However, by putting the DryPro opening at the measured circumference area and bunching up the rest of the material like you would a sock or stocking, the vacuum seal will create “wrinkles” in the material when the air is pumped out; these do not affect the way the product works.
The prosthetic protector is dipped twice in latex making it stronger and even more durable than the cast cover. In addition, the prosthetic protector carries a one-year replacement warranty, so if anything happens to your cover… it’s covered. Unlike the bright blue latex the cast protector is manufactured with, the prosthetic protector is tan in color and can be trimmed along the top for a custom fit.
While ordering through Amazon may seem more enticing if you have an Amazon Prime account, it is paramount to be wary of who is selling our product and their personal replacement policies. Ordering from a third-party seller on Amazon may lead to a product that has been sitting on the shelf for year or one that is previously used. If you do order through Amazon, make sure the listing says "Sold and Shipped by Amazon.com". DryPro is not responsible for these third-party sellers and cannot replace or refund for a product that has been bought through an Amazon third-party seller. Ordering directly from DryPro will ensure a brand new protector that comes with a 90-day warranty and a 10 day return/refund period.
Sure! Our products are distributed all over the United States. We even have many international dealers. If you don’t want to order online, you will be able to find DryPro in your local stores by using our Dealer Locator.
Sure! Here at DryPro, we understand that things happen, and we are perfectly willing and able to send you a replacement pump rather than having you order a whole new product. We just ask that you cover the charge of shipping, and your new pump will be on the way today.
Yes, it will work. The cast relief comes with an extension tube that slides under the cast to reach far down. The liquid is very fine mist and will not damage the cast. This product allows users of all age to remain itch and odor free. You can buy it here:
You can clean the cast cover by rinsing it in warm water and wiping it dry. Alternatively, you can hang the product to dry. The cast cover is reversible, which make it easier to clean. Be sure that the cast cover is completely dry before putting it back in any kind of storage or box. However, never place the cast cover in the dryer.
At the beginning, it may be difficult to put the cast cover on your own, especially if the injury is fresh and painful and if your cast is located on your dominant arm. During the first times, it is easier to be helped by someone. However, you can roll the cover inside out about half way down, insert the arm all the way to the fingertips, and then roll up the product to where it covers the cast or wound and lays flat against the skin.
Once your order leaves our warehouse, shipping usually takes 2 business days, unless you choose overnight shipping at checkout.
In rare cases, transit delays may occur. If this does happen, we will make a claim to the respective shipping carrier on your behalf to request a refund for delayed delivery. We will return the money to you once the claim is processed by the carrier. DryPro is not responsible for service commitments made by the carriers.
Time in Transit is estimated by the carriers and not guaranteed. Weekends and US Federal Holidays are not considered business days. Shipments are processed Monday-Friday.
This depends on the method of shipping you choose at checkout. If you need the product to be delivered on a Saturday, please make sure you choose this option at checkout. Each shipping method shows a estimated number of business days it will take to receive the product.
Furthermore - anything purchased over the weekend will be shipped out on Monday.
Yes, we are happy to offer world-wide shipping to our international customers! The packages we ship internationally are subject to duties & taxes. DryPro is not responsible for those fees once the package has been accepted in your respective country.
If you refuse the package because you are unwilling to pay the fees, DryPro will not provide any form of refund or compensation. We ask that our international customers become familiar with their country's duties & taxes guidelines, so that we can achieve the best delivery experience.
Please feel free to reach out to us at email@example.com or 1-888-337-9776 if you have any questions or specific information regarding your international shipment.
Yes, we can ship directly to your hotel, Airbnb, or travel destination. When purchasing either through our website or by phone, please make sure to specify that your shipping address is different than your billing address.
DryPro will do our best to accommodate the package being delivered to the destination of your choice, on the day you choose, but we cannot control the delivery times and cannot be held responsible if you leave the destination before the package arrives. Additionally, DryPro is not responsible if a hotel loses or refuses your package.
International hotels will not pay taxes & duties incurred by the shipment. Please check with hotel staff before placing an international order to a travel destination.
All orders placed before 3PM EST will be processed and shipped out on the same day. Any order placed after 3 PM EST will be processed and shipped out the next business day. Orders are only processed and shipped Monday-Friday. This may exclude holidays.
Example A: If you place an order at 9:00 PM, no matter which shipping method you choose, it will not be processed or shipped out until the next business day.
Example B: If you place an order at 4:30 PM on a Friday, no matter which shipping method you choose, it will not be processed or shipped out until the next business day (Monday).
For extra special scenarios: Please call customer service at 1-888-337-9776 to see if we can help.
If you accidentally ordered the wrong size or realize that you need a different size, please call our customer service at 1-888-337-9776 so we can cancel your order. We will place the correct order for you so that shipping does not get delayed any further. Note that if the order has already shipped, we cannot refund the associated shipping cost for the first order.
Please email firstname.lastname@example.org or call customer service at 1-888-337-9776 to cancel your order. Please note that your order cannot be cancelled once it goes for processing. We will be able to process a return for a product refund if you no longer need it, but we cannot refund any associated shipping costs.
DryPro's return policy states that if the product is returned unused within 10 days of original purchase, a refund will be issued to the retail customer. Please refer to our Return Center or call the customer service department for instructions on how to start the return process at 1-888-337-9776.
Please note that a product that has been altered in any way, including trimming the top, cannot be returned or refunded. Additionally, the Cast Relief Spray is non-returnable.
Outside the 10 day period, there is a 90 day manufacturer's warranty. The retail customer will be given a replacement for an item considered flawed or defective due to the manufacturer's design. Please email email@example.com with a photo of your defect, along with your Order Number, so that we can get the replacement to you as quickly as possible.
If you purchased our product through another seller, and not directly from our website, please reach out to the seller for product returns, exchanges, refunds and warranty claims.DryPro cannot offer refunds or exchanges for products purchased from another seller. If you have a warranty claim that you are having trouble getting a replacement from the seller, we can help process the claim but you must have original proof of purchase. Please reach out to us to start the claim by firstname.lastname@example.org proof of purchase, reason for manufacturer's defect and photo of said defect.
If there is nothing wrong with the product and the customer simply wants to return the product for a refund - that is up to individual store discretion. Each company has their own rights to their own return policy.
In the case that the customer has a defective product and needs a replacement - please give the customer the replacement they need if you have it in stock. Then, contact us directly via phone or email to let us know, and we will issue a credit memo to your account. That is, we will send a replacement for that item at no charge on your next order.